Frequently Asked Questions
Your guide to shopping with Sonee Hardware
What are your delivery options and timelines?
We offer standard and express delivery across the region. Orders are typically processed within 24 hours, and delivery usually takes 2-5 business days depending on your location.
What is your return policy for hardware tools?
Items can be returned within 30 days of purchase, provided they are in their original packaging and unused condition. Please note that some specialized machinery may be subject to a restocking fee.
Do you offer warranties on power tools?
Yes, all our power tools come with a standard manufacturer's warranty. The duration varies by brand, typically ranging from 6 months to 2 years.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as local bank transfers and mobile payment gateways.
Can I track my order after it has been shipped?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Do you offer bulk discounts for contractors?
Yes, we provide competitive pricing for bulk orders and professional contractors. Please contact our sales team directly for a customized quote.