Returns & Exchanges
At Sonee Hardware, we stand by the quality of our products and offer a 14-day return window for items in their original condition and packaging. Whether you received a defective tool or changed your mind, our goal is to ensure you have the right equipment for your project.
Initiate Your Request
Contact our customer service team via email or visit any Sonee Hardware outlet with your original purchase receipt to begin the return process.
Product Inspection
Ensure the item is unused, in its original box, and includes all manuals and accessories; our team will conduct a brief physical inspection to verify eligibility.
Verification and Approval
Once the item is inspected and approved, we will process your return documentation and confirm whether you prefer an exchange, store credit, or a refund.
Receive Your Refund
Refunds are issued to the original payment method within 5-7 business days, or you may choose an immediate exchange for any in-stock hardware item of equal value.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing